Accessibility

Last Updated: March 8, 2021

General
Hera Hotel Group (The Bristol Hotel) strives to ensure that its services are accessible to people with disabilities. We have invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.

If you require additional information about the accessible features offered at our property, including details of our accessible room types, or any other accessibility concerns, please call 800-595-8161 or email us at reservations@bristol-hotel.com

Hotel Mobility Features:

  • There is elevator access to all floors.
  • The main floor washroom is accessible.
  • The entry area has space to complete 360 degree turns.
  • The doorways are wide enough for maneuvering.
  • There is space for a wheelchair to move easily in the guest room and washroom.
  • The telephone is reachable from the bed.
  • There is a reachable hand held shower head.
  • There are grab bars in bathtub.
  • The toilet height meets ADA requirements.
  • Grab bars are available in relation to the toilet.
  • The bathroom sink is lowered with the ability to fit a wheelchair underneath.
  • Bathroom sink pipes are insulated to prevent burns.
  • Sink taps are reachable.

Accessible Guestroom Features:

Deluxe King Suite – Accessible

  • King size bed
  • Wheelchair Accessible
  • Grab Bars at Bathtub
  • ADA Compliant Toilet Height with Grab Bars

Deluxe Double Suite – Accessible

  • Two double beds
  • Wheelchair Accessible
  • Grab Bars at Bathtub
  • ADA Compliant Toilet Height with Grab Bars

Hotel Vision and Hearing Features:

  • The telephone is adaptable for persons with hearing disabilities.
  • There is a visual or flashing alarm in case of fire.
  • There a bed shaker alarm clock available.
  • Door knocker visual signaler available.
  • Staff can provide a verbal description of the room.
  • There are braille labels for guestroom doors.

Hotel Environment:

  • There are sufficient accessible parking stalls available.
  • This is a non-smoking hotel.

The photos shown on our website or online reservation system may not reflect the specific accessible room or feature.

Website Accessibility
The Bristol Hotel is committed to providing a website that can be accessed by all, including users with disabilities. The Bristol Hotel’s goal is to achieve compliance with the World Wide Web’s Consortium’s Web Content Accessibility Guidelines (WCAG 2.0) on our website, and:

  • Our website makes available an accessibility widget that is powered by a dedicated accessibility server. The software allows the site to continually improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.0).
  • We have ensured that the website content is structured in a logical manner using informative headings and labels where relevant, and are usable by customers who use assistive technology.
  • We have provided consistent navigation across the website.

Hera Hotel Group (The Bristol Hotel) makes available an accessibility widget that is powered by a dedicated accessibility server. The software allows the site to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.0).

Enabling the Accessibility Menu
The accessibility menu can be enabled by clicking the accessibility menu icon that appears on the bottom left corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

Disclaimer
Hera Hotel Group (Bristol Hotel) continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

Despite our efforts to make all pages and content fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Here For You
If you are experiencing difficulty with any content on our website, widget, any of its services or require assistance with any part of our site or software, please contact us at (408) 559-3330 or concierge@bristol-hotel.com. We will make all reasonable efforts in order to update the page(s) and ensure their accessibility.

Contacting Us
If you wish to report a problem, have any questions or need assistance, please click here to contact Customer Support.

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