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Last Updated: March 17, 2021
Hera Hotel Group LLC (dba Bristol Hotel) operates Bristol-Hotel.com and may operate other websites. It is Hera Hotel Group's policy to act with integrity, including respecting our guest’s concern about their privacy. It is our policy never to sell your personal information. We know that guests care about how their information is used and value your trust in us to use it carefully and sensibly.
This Privacy Statement refers to any information that we may collect throughout the process of operating our businesses, including but not limited to information collected:
- through websites operated by us from which you are accessing this Privacy Statement
through software applications made available by use or through computers and mobile devices (the “Apps”)
when you access or use the social media pages that we administer and control (collectively, our "Social Media Pages")
via any of our email marketing campaigns, through HTML-formatted email messages that we send you that link to this Privacy Statement and through your communications with us
through the managed relationships necessary for the provision of our hospitality services
when you visit or stay as a guest at our hotel, or through other offline interactions
We collect personal information when you make a reservation, communicate with us, or otherwise connect with us or post to social media pages, register to receive information from us, providing us feedback, or participate in a survey, contest or promotional offer. When you choose to use these features, we ask for information such as your name, e-mail address, mailing address, phone number, and other personal information (“Personal Information”). Personal information is also collected throughout your guest journey. We use Personal Information for the following general purposes: to fulfill your requests for certain information and services offered through the Site, to create personal accounts, to develop new offerings, to facilitate reservations, payment, send administrative information, confirmations or pre-arrival messages, to complete your reservations and stay (for example to process your payment), to send users press releases, send marketing communications or promotional offers as well as customer satisfaction surveys, or other general information about The Bristol Hotel, to meet any applicable legal and regulatory requirements, provide better or more personalized Services and to respond to any feedback you submit.
You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser (such as Chrome, Internet Explorer or Firefox) settings. Each browser is a little different, so look at your browsers help menu to learn the correct way to modify your cookie settings. If you turn cookies off, you may not have access to many features that make your site experience more efficient and some of our services may not function properly. For more information about cookies, please visit this site www.allaboutcookies.org/
Gathering of Personally-Identifying Information
Personally-Identifying Information applies to any data that can identify you as an individual or relate to an identifiable individual. At various points during your stay and/or engagement Hera Hotel Group (Bristol Hotel) we collect and store certain Personally-Identifying Information such as:
- Contact information: First and Last name, Email address, Phone number, Address, State, Province, ZIP/Postal code, City, etc.
- Demographic information: Age, gender, date of birth, anniversary, primary language, etc.
- Reservation/Visit: Date of arrival and departure, special requests, names of companions or family members, goods, and services purchased and consumed, etc.
- Interests and Preferences: Regarding past, current and future stays, such as your interests, activities, hobbies, food, and beverage choices, etc.
- Health Information that is required by State, County and/or Federal agencies to maintain compliance with regulations, health department requirements or other State, County or Federal directives in relation to the Covid19 Pandemic.
Our security system may also collect images and video and audio data via security cameras located in public areas, such as hallways, parking areas and lobbies, in our properties.
When you make a payment in connection with purchasing any of the Services, Hera Hotel Group (Bristol Hotel) may obtain credit card or other payment information.
Certain visitors to Hera Hotel Group's websites choose to interact with Hera Hotel Group in ways that require Hera Hotel Group to gather personally-identifying information. The amount and type of information that Hera Hotel Group gathers depends on the nature of the interaction. For example, we ask visitors who sign up at Bristol-Hotel.com to provide a username and email address. Those who engage in transactions related to the Services with Hera Hotel Group are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Hera Hotel Group collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with Hera Hotel Group.
Hera Hotel Group does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities and use of the Services. Hera Hotel Group also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on Bristol-Hotel.com blogs, sites or social media pages. Hera Hotel Group only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog, site or social media page where the comment was left.
When you access our site, blog, social media pages or Services by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, the unique ID or IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
USE OF DATA
The data and other information that we collect is used and disclosed in the following manner(s) and for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage your account: to manage your registration as a user of the Service. The information you provide can give you access to different functionalities of the Service that are available only to a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items, or services you have purchased or of any other contract with us through the Service.
To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or inquired about unless You have opted not to receive such information.
To manage your requests: To attend and manage your requests to us.
To tailor content, recommendations and offers we display to you on the Services and elsewhere online.
Improve the Services and our products, including asking you to participate in surveys, provide reviews and for other internal business purposes.
*If you send us a review or request (for example via email or via one of our feedback mechanisms on our website or social media sites), we reserve the right to publish it in order to help us support other users in conveying your experience or help us clarify and/or respond to your request.
Protection of Certain Personally-Identifying Information
When you give The Bristol Hotel Personal Information, we take steps to ensure that your information is treated securely. The Bristol Hotel uses industry-standard encryption technologies when transferring and receiving sensitive visitor data via the Site. We seek to use reasonable organizational, technical and administrative measures to protect Personal Data. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the "Contacting Us" section, below.
Hera Hotel Group discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that need to know that information in order to provide the activities listed above in “Use of Data” or process it on Hera Hotel Group's behalf, to provide the Services. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Hera Hotel Group's Services and website, you consent to the transfer of such information to them. Hera Hotel Group will not rent or sell potentially personally-identifying and personally-identifying information to anyone.
Other than to its employees, contractors and affiliated organizations, as described above, Hera Hotel Group will use and disclose potentially personally-identifying and personally-identifying information as we believe to be necessary or appropriate: (a) to comply with applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements; (d) to enforce our terms and conditions; (e) to protect our operations; (f) to protect the rights, privacy, safety or property of the The Bristol Hotel, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
If Hera Hotel Group, or substantially all of its assets, were acquired, or in the unlikely event that Hera Hotel Group goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Hera Hotel Group may continue to use your personal information as set forth in this policy unless the successor organization gives you notice that your personal data will be subject to the successor organization’s own policy, along with an opportunity for you to opt out (which may cause you not to be able to continue to use the website). If you submit personal data after such a transfer, that information may be subject to the successor entity’s policy.
Contests & Promotions
We may work with third parties that sponsor or offer sweepstakes, contests, and other promotions. By participating in a promotion, you are agreeing to the terms, conditions or official rules that govern that promotion, which may contain specific requirements of you, including, except where prohibited by law, allowing us and the sponsor(s) of the promotion to use your name, voice, likeness or other indicia of persona in advertising or marketing. If you choose to enter a promotion, personal information may be disclosed to third parties or the public in connection with the administration of such promotion, including, without limitation, in connection with winner selection, prize fulfillment, and as required by law or permitted by the promotion’s official rules, such as on a winners list.
When you share personal information or otherwise interact in the public areas, such as social media sites, with other users, such information may be viewed by all users and may be publicly distributed. If you interact with other users or register through a third-party social media platform, your contacts on such social media platform may see your name, profile, pictures, and description of your activity. Similarly, other users may be able to view descriptions of your activity, communicate with you and view your profile.
Retention of Data
Third Party Links
Consent to Transfer
Hera Hotel Group (Bristol Hotel) is operated in the United States. If you are located outside of the United States, please be aware that information we collect will be transferred to and processed in the United States. By using our website(s) or the Services, or providing us with any information, you fully understand and unambiguously consent to this transfer, processing and storage of your information in the United States, a jurisdiction in which the privacy laws may not be as comprehensive as those in the country where you reside and/or are a citizen.
California residents have additional rights regarding our use of your personal data and are entitled once a year, free of charge, to request and obtain certain information regarding our disclosure, if any, of certain categories of personal information to third parties for their own direct marketing purposes in the preceding calendar year.
California residents under the age of 18 who are registered users of online sites, services or applications also have the right under California law to request and obtain removal of content or information they have publicly posted. If you are a California resident and wish to request removal of such data, you can contact our Data Protection Officer through the link in our Privacy Center.
California residents are also entitled to exercise certain rights as expressly set forth by the California Consumer Privacy Act, including the right to give the instruction ‘Do Not Sell My Personal Information’ to third parties. Visit our Privacy Center to adjust your privacy settings, request that your data be deleted or contact our Data Protection Officer.
The Services are general audience services and are not intended for individuals younger than the age of 13. We do not knowingly collect personal data from individuals younger than the age of 13 without parental consent. If we discover that a child under the age of 13 has provided us with personal data, or that we have otherwise inadvertently collected personal data from anyone younger than the age of 13, we will delete it in accordance with applicable law.
Updating Personal Information and Preferences
If you have provided us with Personal Information and would like to change, correct, or request access to your Personal Information or update or cancel your registration, you may do so through out Privacy Center.
If you would like to review, correct, update, suppress, restrict or delete Personal Data that you have previously provided to us, or if you would like to receive an electronic copy of your Personal Data for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by law), you can contact our Data Privacy Officer through our Privacy Center or by mail:
THE BRISTOL HOTEL
3341 S Bascom Ave
Campbell, CA 95008