Last Updated: March 8, 2021
Hera Hotel Group collects data and information about our guests and other visitors in order to better provide our Services. The data collected is provided by you, either directly or indirectly via your use of the Services, our website, social media pages or third party platforms contracted by Hera Hotel Group.
Like most website operators, Hera Hotel Group collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Hera Hotel Group’s purpose in collecting non-personally identifying information is to better understand how Hera Hotel Group’s visitors use its website. From time to time, Hera Hotel Group may release non-personally-identifying information to third party consultants retained to work for Hera Hotel Group, or in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Hera Hotel Group may collect statistics about the behavior of visitors to its websites. Hera Hotel Group may display this information publicly or provide it to others. However, Hera Hotel Group does not disclose personally-identifying information other than as described below.
Gathering of Personally-Identifying Information
Personally-Identifying Information applies to any data that can identify you as an individual or relate to an identifiable individual. At various points during your stay and/or engagement Hera Hotel Group (Bristol Hotel) we collect and store certain Personally-Identifying Information such as:
- Contact information: First and Last name, Email address, Phone number, Address, State, Province, ZIP/Postal code, City, etc.
- Demographic information: Age, gender, date of birth, anniversary, primary language, etc.
- Reservation/Visit: Date of arrival and departure, special requests, names of companions or family members, goods, and services purchased and consumed, etc.
- Interests and Preferences: Regarding past, current and future stays, such as your interests, activities, hobbies, food, and beverage choices, etc.
- Health Information that is required by State, County and/or Federal agencies to maintain compliance with regulations, health department requirements or other State, County or Federal directives in relation to the Covid19 Pandemic.
Our security system may also collect images and video and audio data via security cameras located in public areas, such as hallways, parking areas and lobbies, in our properties.
When you make a payment in connection with purchasing any of the Services, Hera Hotel Group (The Bristol Hotel) may obtain credit card or other payment information.
Certain visitors to Hera Hotel Group’s websites choose to interact with Hera Hotel Group in ways that require Hera Hotel Group to gather personally-identifying information. The amount and type of information that Hera Hotel Group gathers depends on the nature of the interaction. For example, we ask visitors who sign up at Bristol-Hotel.com to provide a username and email address. Those who engage in transactions related to the Services with Hera Hotel Group are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Hera Hotel Group collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Hera Hotel Group. Hera Hotel Group does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities and use of the Services.
Hera Hotel Group also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on Bristol-Hotel.com blogs, sites or social media pages. Hera Hotel Group only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog, site or social media page where the comment was left.
When you access our site, blog, social media pages or Services by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, the unique ID or IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
Use of Data
The data and other information that we collect is used and disclosed in the following manner(s) and for the following purposes:
- To provide and maintain our Service, including to monitor the usage of our Service.
- To manage your account: to manage your registration as a user of the Service. The information you provide can give you access to different functionalities of the Service that are available only to a registered user.
- For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items, or services you have purchased or of any other contract with us through the Service.
- To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
- To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or inquired about unless You have opted not to receive such information.
- To manage your requests: To attend and manage your requests to us.
- To tailor content, recommendations and offers we display to you on the Services and elsewhere online.
- Improve the Services and our products, including asking you to participate in surveys, provide reviews and for other internal business purposes.
*If you send us a review or request (for example via email or via one of our feedback mechanisms on our website or social media sites), we reserve the right to publish it in order to help us support other users in conveying your experience or help us clarify and/or respond to your request.
Protection of Certain Personally-Identifying Information
Hera Hotel Group discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to provide the activities listed above in “Use of Data” or process it on Hera Hotel Group’s behalf, to provide the Services, (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Hera Hotel Group’s Services and website, you consent to the transfer of such information to them. Hera Hotel Group will not rent or sell potentially personally-identifying and personally-identifying information to anyone.
Other than to its employees, contractors and affiliated organizations, as described above, Hera Hotel Group discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Hera Hotel Group believes in good faith that disclosure is reasonably necessary to protect the property or rights of Hera Hotel Group, third parties or the public at large.
Hera Hotel Group takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information. No method of transmission over the Internet, or method of electronic storage is 100% secure and while we strive to protect your data, we cannot guarantee its absolute security.
If Hera Hotel Group, or substantially all of its assets, were acquired, or in the unlikely event that Hera Hotel Group goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Hera Hotel Group may continue to use your personal information as set forth in this policy unless the successor organization gives you notice that your personal data will be subject to the successor organization’s own policy, along with an opportunity for you to opt out (which may cause you not to be able to continue to use the website). If you submit personal data after such a transfer, that information may be subject to the successor entity’s policy.
Contests & Promotions
We may work with third parties that sponsor or offer sweepstakes, contests, and other promotions. By participating in a promotion, you are agreeing to the terms, conditions or official rules that govern that promotion, which may contain specific requirements of you, including, except where prohibited by law, allowing us and the sponsor(s) of the promotion to use your name, voice, likeness or other indicia of persona in advertising or marketing. If you choose to enter a promotion, personal information may be disclosed to third parties or the public in connection with the administration of such promotion, including, without limitation, in connection with winner selection, prize fulfillment, and as required by law or permitted by the promotion’s official rules, such as on a winners list.
When you share personal information or otherwise interact in the public areas, such as social media sites, with other users, such information may be viewed by all users and may be publicly distributed. If you interact with other users or register through a third-party social media platform, your contacts on such social media platform may see your name, profile, pictures, and description of your activity. Similarly, other users may be able to view descriptions of your activity, communicate with you and view your profile.
Retention of Data
Third Party Links
Consent to Transfer
Hera Hotel Group (Bristol Hotel) is operated in the United States. If you are located outside of the United States, please be aware that information we collect will be transferred to and processed in the United States. By using our website(s) or the Services, or providing us with any information, you fully understand and unambiguously consent to this transfer, processing and storage of your information in the United States, a jurisdiction in which the privacy laws may not be as comprehensive as those in the country where you reside and/or are a citizen.
California residents have additional rights regarding our use of your personal data and are entitled once a year, free of charge, to request and obtain certain information regarding our disclosure, if any, of certain categories of personal information to third parties for their own direct marketing purposes in the preceding calendar year.
California residents under the age of 18 who are registered users of online sites, services or applications also have the right under California law to request and obtain removal of content or information they have publicly posted. If you are a California resident and wish to request removal of such data, you can contact our Data Protection Officer through the link in our Privacy Center.
California residents are also entitled to exercise certain rights as expressly set forth by the California Consumer Privacy Act, including the right to give the instruction ‘Do Not Sell My Personal Information’ to third parties. Visit our Privacy Center [LINK] to adjust your privacy settings, request that your data be deleted or contact our Data Protection Officer.
The Services are general audience services and are not intended for individuals younger than the age of 13. We do not knowingly collect personal data from individuals younger than the age of 13 without parental consent. If we discover that a child under the age of 13 has provided us with personal data, or that we have otherwise inadvertently collected personal data from anyone younger than the age of 13, we will delete it in accordance with applicable law.